1. Introduction

At Uparkot Fort, we aim to ensure a smooth and satisfactory experience for all our visitors. This Refund Policy outlines the conditions under which refunds may be issued and the process for obtaining a refund.

2. Eligibility for Refunds

a. Ticket Cancellations: To be eligible for a refund, cancellations must be made at least 48 hours prior to the scheduled visit. Requests made within 48 hours of the visit are non-refundable.

b. No-Show: No refunds will be provided for tickets if the visitor does not show up for their scheduled visit without prior cancellation.

3. Refund Process

a. Request Submission: To request a refund, please submit your cancellation request through our website or contact our customer support team directly. Include your booking reference number and details in your request.

b. Refund Method: Refunds will be processed to the original payment method used during the booking. The time frame for receiving the refund may vary depending on your payment method and bank policies.

c. Processing Time: Refunds are typically processed within 7-10 business days from the date of cancellation. Please allow additional time for your bank or payment provider to process the refund.

4. Partial Refunds

a. Service Issues: If you experience any issues with our services that impact your visit, please contact our customer support team immediately. We may offer partial refunds or other compensatory measures depending on the circumstances.

b. Exceptional Circumstances: In cases of exceptional circumstances such as severe weather conditions or emergencies, we may provide refunds or rescheduling options at our discretion.

5. Non-Refundable Fees

a. Processing Fees: Any processing fees or charges applied at the time of booking are non-refundable.

b. Special Offers: Tickets purchased under special offers or promotional discounts may be subject to specific refund conditions as outlined in the offer details.

6. Contact Information

For any questions or assistance with refunds, please contact us at:

• Email: junagadh@savaniheritage.com
• Phone: 873-50-47350

We appreciate your understanding and cooperation.