5.1 General Policy

a. Cancellation Request: To cancel your ticket booking, you must submit a cancellation request through our website or by contacting our customer support team. Cancellations are subject to the terms outlined in this policy.

b. Cancellation Deadline: Cancellations must be made at least 48 hours prior to the scheduled visit time to be eligible for a refund. Requests made within 48 hours of the scheduled visit are non-refundable.

5.2 Refunds

a. Eligibility for Refund: If you cancel your booking more than 48 hours before the scheduled visit, you will be eligible for a full refund. Refunds will be processed to the original payment method.

b. Processing Time: Refunds may take 7-10 business days to process. The time frame for receiving the refund may vary depending on your payment method and bank policies.

5.3 No-Show Policy

a. No-Show: If you do not show up for your scheduled visit without prior cancellation, no refund will be provided. Your ticket will be considered forfeited.

5.4 Changes to Booking

a. Rescheduling: If you need to reschedule your visit, please contact our customer support team as soon as possible. Rescheduling is subject to availability and may involve additional charges.

b. Modification Fees: Any changes to your booking, including rescheduling or modifying the date, may incur a modification fee as specified during the rescheduling process.

5.5 Exceptions

a. Exceptional Circumstances: In cases of exceptional circumstances such as severe weather conditions or emergencies, we may offer flexibility with cancellations and refunds. Please contact our customer support team for assistance.

5.6 Contact Information

For any questions or assistance with cancellations, please contact us at:

• Email: [email protected]
• Phone: 873-50-47350

Thank you for your understanding and cooperation.